How To Activate a Safaricom SIM Card

How To Activate a Safaricom SIM Card

What is SIM Card?

A SIM card is an integrated circuit intended to securely store an international mobile subscriber identity number and its related key, which are used to identify and authenticate subscribers on mobile telephone devices.

How To Activate a Safaricom SIM Card

For PostPay subscribers dial 200 to activate on your line or activate via USSD as below:- Dial *200# and select “Products and Services”.

Frequently Asked Questions

How do I activate Safaricom network?

How to manually configure Safaricom internet settings on Android

  1. On your phone, click on the settings icon.
  2. Followed by wireless & networks.
  3. Then press the mobile networks.
  4. Click on the Access point names.
  5. On the menu button, tap on new APN and then enter the following.

How do I activate my Safaricom SIM card abroad?

To activate Roaming via USSD

  1. Dial *200# and select “Products and Services”.
  2. Select “Safaricom Roaming”.
  3. Select “Activate roaming service” and either:
  4. Data, Voice and SMS.
  5. Voice and SMS Only.
  6. Accept the terms and conditions, “Ts&Cs” as published on
  7. Enter your M-PESA PIN for authentication.

Why is my Safaricom line deactivated?


If we believe you are making calls or sending data which is classified in our sole opinion as being illegal, a nuisance, abusive, a hoax, menacing or indecent (including any calls or messages relayed to our customer service operators);

How do I register my new Safaricom line?

What is the link to register Safaricom line online? You can dial *106# and select option 2 to get a Safaricom sim card registration online link via SMS. Ensure you are connected to Wi-Fi or have data bundles. Tap on the link and register your line using the process explained above.

Why is my Safaricom line saying mobile network not available?

Some possible causes include: Network coverage: Your phone may be in an area with weak or no coverage for 4G or 3G. Check Safaricom’s coverage map to see if the area you are in is covered. SIM card: Make sure that your SIM card is properly inserted and activated for 4G/3G services.

How do I know if my Safaricom line is active?

Dial *106# to. check your registration status and complete your SIM. validation through our self-service portal below:

How do I activate a deactivated line?

Here are the steps you need to follow to get back a deactivated phone number easily.

  1. Know when your phone number was deactivated.
  2. Attempt to call/contact the number.
  3. Contact your service provider.
  4. Request a reactivation of your old phone number.
  5. Wait for your provider to reactivate the number.

How do I activate my Safaricom line after replacement?

How to Activate a New Safaricom Sim

  1. Go to Safaricom Menu and select Mpesa.
  2. Choose Activate or Wezesha.
  3. Enter your old pin as the start Key.
  4. Confirm the pin by entering it again.
  5. Insert your ID number (that which you used when you registered your old sim card)

How do I talk to Safaricom customer care?

Customer Support Team

  1. PrePay: Call 100 (Free) Or +254 722 002100 (chargeable)
  2. PostPay: 200 (Free) Or +254 722 002200 (chargeable) Email:
  3. Data Queries:

How do I reset my Safaricom line?

Dial *100*8# from another phone. Enter your mobile phone number. Enter your national ID number. You’ll receive your PUK code shortly via a text message.