How To Activate a Prepaid Telstra SIM

How To Activate a Prepaid Telstra SIM

What is Prepaid Telstra SIM?

The Telstra Pre-Paid Mobile plan is our latest everyday value plan with included calls, texts and data with each recharge. You can switch between the Telstra Pre-Paid Mobile Plan and the Telstra Pre-Paid Casual Plan depending on your data and recharge needs.

How To Activate a Prepaid Telstra SIM

  1. Go to
  2. Enter your SIM serial number (on the back of your SIM kit)
  3. Choose to transfer your number from your current provider, or get a new Telstra number.
  4. Choose whether you’d like to activate your SIM for a mobile or for another data-only device.

Frequently Asked Questions

How do I activate a SIM card on Telstra?

Once in My Telstra, go to ‘Get Help’, then ‘My Orders’ and select your order. Select ‘Activate your SIM’.

How do I activate my prepaid SIM card in Australia?

This can be done online or in store.To activate your SIM card online, insert it into the device and turn it on. Keep your activation key and a valid form of ID on hand. Your key is located on the back of your Prepaid Starter Pack. Once ready, visit the activation site and follow the onscreen prompts.

How long does it take to activate Telstra prepaid SIM?

4 hours

Allow 4 hours for the SIM card to be activated once delivery is confirmed. Insert your new SIM card into your device. If your SIM card doesn’t activate within 4 hours, restart your phone.

How do I load my Telstra Prepaid?

Keep your recharge rolling

  1. My Telstra. Sign in using your Telstra ID or register for one. Go to My Telstra.
  2. Select your pre-paid service. Then go to Auto recharge.
  3. Choose your recharge. Select an amount to set up your auto recharge.
  4. Pick a payment method. Select a saved payment method or add a new one.

Do you need ID to activate a Prepaid SIM?

When you activate the SIM, you’ll need to provide us with your name, address, email address, card details and valid identification.

How long do Telstra prepaid SIM last?

Your Pre-Paid SIM card will be automatically deactivated 6 months after the expiry date of your last recharge. You can also keep your existing number when you change to another Telstra mobile plan.

Why can’t I recharge My Telstra prepaid?

If you’re seeing this error, please check that: You’ve entered the 12-digit PIN exactly as it’s printed on the voucher. Your recharge voucher has not expired. The voucher has not already been redeemed.

How do I know if My Telstra SIM is activated?

We’ll also send you an email or text to let you know your Telstra service has been activated. To check if your service is activated, insert it into your device. Turn the device off and back on again. If you see ‘Telstra’ next to the coverage bars, your new service is active.

How do I add data to My Telstra Pre-Paid?

Purchase your Data Pack in three ways

  1. Download or open the My Telstra app.
  2. Tap on the Services tab then choose the mobile service you’d like to view or change.
  3. Select the Extras tab to view Your available extras.
  4. If you haven’t logged in with your Telstra ID, select Recharge and follow the prompts.

Can you get $20 Telstra recharge?

On Freedom Plus, you can recharge $10 or $20 and redeem for a Top-Up Pack. For use in Australia within 28 days. Top Up Data is always used before the data from your Telstra Pre-Paid Freedom Plus recharge.