How To Activate a Polycom Phone

How To Activate a Polycom Phone

What is Polycom Phone?

The Polycom SoundStation is a conference phone for medium-sized rooms. The Polycom HD Voice technology ensures that all voices are captured and reproduced in very high quality. Callers are just as easy to understand as if they were physically present in the room. The Polycom SoundStation is available in three versions.

How To Activate a Polycom Phone

  1. Unbox the device and attach the handset and stand, as shown in the included packaging.
  2. Plug the ethernet cable into the appropriate spot on the back of the device.
  3. Plug the power adapter to the device then the outlet (in cases where the power is not provided over ethernet).

Frequently Asked Questions

How do I set up my poly phone?

To install your new Polycom phone:

  1. Locate the LAN and PC ethernet ports on the bottom of the phone.
  2. Connect the ethernet cable for your network into the LAN port.
  3. Connect an ethernet cable from your computer or laptop dock/port replicator to PC port, if applicable.
  4. Complete the setup process:

How do I manually provision my Polycom phone?

Manually Provision Phone into Production

  1. In a web browser on a computer on the same network as the phone, browse to the phone’s IP address.
  2. Log in as admin and enter password 456.
  3. Navigate to Settings > Provisioning Server.
  4. From the Server Type drop-down, select HTTPS.
  5. Click Save.
  6. Navigate to Preferences.

How do I register my Polycom line?

Manually Registering a Polycom Phone

  1. Log into the phone’s admin page using the phone’s IP in your computer browser.
  2. Go to the Simple Setup menu.
  3. Scroll down to the SIP Server section.
  4. Expand the SIP Server section.
  5. In the Address field, fill in the phone system full name.
  6. In the Port field, input the SIP port 5060.

How do I reset my Polycom phone?


  1. Press the Menu/Home Key.
  2. Select Settings.
  3. Select Advanced. The Password will depend on the profile: …
  4. Select Administration Settings.
  5. Select Reset to Defaults.
  6. Select Reset to Factory.
  7. Select Yes for Are you Sure.
  8. The Phone will reboot twice and it can then be provisioned.

How do I access my Polycom settings?

You can access the Polycom Web Configuration Utility using any compatible web browser installed on your PC.

  1. Power on the phone.
  2. Confirm that the PC and phone are on the network.
  3. Enter phone’s IP address into your supported web browser. …
  4. For Username, enter: Polycom.
  5. For Password, enter: 456.

How does Polycom work?

It has several loudspeakers, transmitting the voices of those at the other end of the phone line in all directions, so that all participants understand them well. In addition, multiple microphones pick up sounds from all parts of the room.

How do I find the IP address of my Polycom phone?

Find IP Address

  • At the handset press the Home button.
  • Press the Right Arrow button until you get to Settings.
  • Scroll down to Status and press the center select button.
  • Scroll down to Network and press the center select button.
  • From there you will see the listed IP Address.

Does Polycom have an app?

Polycom RealPresence Mobile is supported under both Apple iOS and Android Operating Systems: iPad 4; iPad Mini 2, 3, 4; iPad Air; iPad Pro; iPhone 5C, 5S, 6, 6S, 6S Plus, 7, 7 Plus, SE: – iOS 9, 10.

Why won t my Polycom phone turn on?

Check if you have plugged in the adapter to a power supply and is turned on. Connect the power adapter at a different location. Try connecting another device to the power adapter. If this works, the phone might be defective.

How do I update my Polycom phone?

Updating Device Firmware

  1. Log in to the Web Gui by accessing the IP address of the phone via any web browser.
  2. Hover over Utilities.
  3. Click on Software Upgrade.
  4. Click on Check for Updates.
  5. Select the firmware version you are upgrading to from the dropdown menu.
  6. Now click on Install.