How To Activate a New Telstra SIM Card

How To Activate a New Telstra SIM Card

What is Telstra SIM Card?

A SIM card is an integrated circuit intended to securely store an international mobile subscriber identity number and its related key, which are used to identify and authenticate subscribers on mobile telephony devices.

How To Activate a New Telstra SIM Card

  1. Insert your new SIM. You need to be on Wi-Fi/internet to complete your activation.
  2. Sign in or download the My Telstra app. Make sure you open the My Telstra app on the phone you’re activating.
  3. Activate your SIM.

Frequently Asked Questions

How do I activate a SIM card on Telstra?

Once in My Telstra, go to ‘Get Help’, then ‘My Orders’ and select your order. Select ‘Activate your SIM’.

How do I know if My Telstra SIM is activated?

We’ll also send you an email or text to let you know your Telstra service has been activated. To check if your service is activated, insert it into your device. Turn the device off and back on again. If you see ‘Telstra’ next to the coverage bars, your new service is active.

How long does it take for Telstra SIM to activate?

4 hours

Your SIM card should auto-activate. Allow 4 hours for the SIM card to be activated once delivery is confirmed. Insert your new SIM card into your device. If your SIM card doesn’t activate within 4 hours, restart your phone.

How do I get a new Telstra SIM card with the same number?

In the My Telstra app:

  1. Sign in to the My Telstra app.
  2. Go to Get help.
  3. Choose your mobile service.
  4. Select Manage your SIM, eSIM or device.
  5. Select Order replacement SIM.
  6. When it arrives, activate your new SIM.

Is the SIM serial number on the SIM card Telstra?

Let’s get started! Enter your SIM serial number located on the back of your SIM kit. SIM serial number This is a 13-digit number.

Can I transfer my mobile number to a new SIM card Telstra?

Yes, when you switch your mobile service over to Telstra we’ll give you a new SIM card, which may need to be activated. It’ll have the same service number if you requested to transfer your current number.

What is the number for Telstra recharge?

125 8887

125 8887 recharge hotline. It’s a free call from your Telstra Pre-Paid service. Emergency numbers like 000 and 112. Find out more on the Triple Zero (000), opens in a new window website.

What is Telstra account number?

your 13 digit account number – either find this on your Telstra bill or, if you’re a prepaid customer, go to or call #150# to get your account number. Once you have registered, this email address and password will be your Telstra ID. You will use this to log into the My Telstra App during training.

Can you have 2 Telstra SIM cards?

Yes. If you’re the account owner for multiple Telstra accounts – a personal and business account for example – you can activate and use mobile numbers from those accounts on a single dual SIM device.

How do I load My Telstra prepaid?

Keep your recharge rolling

  1. My Telstra. Sign in using your Telstra ID or register for one. Go to My Telstra.
  2. Select your pre-paid service. Then go to Auto recharge.
  3. Choose your recharge. Select an amount to set up your auto recharge.
  4. Pick a payment method. Select a saved payment method or add a new one.