How To Activate a New Prepaid Meter

How To Activate a New Prepaid Meter

What is Prepaid Meter?

A prepaid meter is an electricity meter that allows customers to pay for their electricity usage in advance. Prepaid meters work by allowing customers to load credit onto their meter, which is then used to power their home’s electrical appliances.

How To Activate a New Prepaid Meter

  1. Ensure your prepaid meter is activated.
  2. Ensure that your User Interface Unit (UIU) is properly connected to your meter.
  3. Buy an electricity token from BuyPower.
  4. Put the 20-digit token on your UIU and press “Enter.”
  5. Use the BuyPower mobile app reminder feature.

Frequently Asked Questions

How do I check if my prepaid meter is active?

 Log on to IE portal Input your meter number and click the submit button. Activation token will be displayed instantly.

Why is my prepaid meter rejecting token?

A : First thing you can do is make sure you are entering the correct 20-digit recharge token. If the token is still rejecting, make sure you bought the recharge token for the correct meter number. Tokens can only be used with the prepaid meter number you entered when purchasing the token.

How do I reset my prepaid meter box?

Reset your meter by pressing i or the BLUE or # button, this is needed to ensure the 2 parts of your meter initiate connection again. This action should reset your meter. Please note, this error is not a technical error and you should never insist a technician comes out for this.

Why is my prepaid meter not connecting?

No connection between the meter and the power source often causes errors. Users are advised to use heavy-duty or rechargeable batteries when not plugged in. Additionally, if the option does not work, the user is advised to unplug the meter and try plugging it at a neighbour’s house to determine whether it is faulty.

Why is my electricity meter not accepting my token?

If your meter has not been recoded, it will not accept the tokens you have purchased, which means it will stop working. All prepaid meters must be recoded, whether you are an Eskom customer or a municipally supplied customer.

How do I manually load a prepaid meter token?

Recharge Your Prepaid Meters By Going To The Electricity Distribution Office In Your Area

  1. Go to the DisCo closest to you with your meter number.
  2. Locate the energy payment section in the office.
  3. Pay for energy with the appropriate meter number and collect your token.
  4. Go home and input the token on your meter.

How do I find my prepaid electricity meter number?

Each prepaid meter has got a unique ID, the length of this ID changes from meter supplier to supplier. The typical length is 11 or 7 digits but in rare cases it can be 4, 5, 6, 8, 10 and 13. This number can be located on the card supplied with the prepaid meter.

What is tamper code in prepaid meter?

A prepared meter tamper code needed to clear the errors comes in a 20 digit number. A set of three tamper codes are normally given to the customer and he or she is expected to use one and keep the remaining two in case of another occurrence.

What happens if you run out of electricity on a prepaid Metre?

When the meter’s balance reaches zero, the meter switches off the electricity that powers your house. Indeed, the prepaid electricity meter has a relay (an automatic switch) which disconnects the power when there are no units left. When you top-up, the balance increases, and the relays let the electricity flow again.

What is error code 77 on prepaid meter?

Hello Emma, Error “77” means there’s No connection between the UIU and the meter. Get a Socket closer to the meter and loadup your unit.