How To Activate a New Phone on Spectrum
What is Phone on Spectrum?
Spectrum Mobile is a mobile virtual network operator, or MVNO. Basically, Spectrum buys wireless service from Verizon at a discount and resells it to customers under different branding. So you get Verizon Wireless phone service, but you get bills and customer support from Spectrum.
How To Activate a New Phone on Spectrum
- Sign in to your account using your Spectrum username and password.
- From the Activation Dashboard, locate the device that you want to activate.
- Select Ready to Activate, and then follow the steps to activate your new device.
- Once you see Activation Complete, your device is ready for setup.
Frequently Asked Questions
What is the phone number for Spectrum activation?
To set up new Spectrum services, including Spectrum Internet, cable TV or Home Phone plan, call Spectrum Customer Service at 855.860.9068, Monday-Friday, 8AM – 10PM ET.
How do I add a phone to my Spectrum account?
Log in to your account online at Spectrum.net. Scroll down to the “Your Services” section and click “Add Service” under the Mobile phone icon. Next, follow the prompts to choose your device and data plan. You can also add a Mobile line using the My Spectrum App.
How do I activate eSIM on Spectrum?
Turn on your device and open the My Spectrum App. You’ll see your Activation Dashboard. Select Get Started. Follow the prompts to activate your line of service.
Why can’t i activate my Spectrum phone?
General Activation Troubleshooting
- Sign in and check for any pending service agreements.
- Verify that you have full service at your current location.
- If applicable, be sure that your SIM card is installed properly.
- If you turned on your new device prior to completing the activation process, restart your device.
How long does Spectrum activation take?
This usually takes 2–5 minutes but can take up to 20 minutes. This is when you’ll learn if your residence is connected to the Spectrum network. If the online status light goes solid, you’re ready to activate your Spectrum service.
What is the activation fee for Spectrum mobile?
When you add a new line of service, a one-time $10 activation fee per device will be applied to your order during purchase. Before switching to Spectrum Mobile, ensure that you back up your old device to avoid losing your contacts, photos or other data.
How do I set up my Spectrum home phone?
How to Self-Install Spectrum Voice Service
- Step 1: Connect Modem. Connect one end of the coax cable to the cable wall outlet and the other end to the modem.
- Step 2: Connect Modem to Phone. Connect one end of the phone cord to your phone and the other end to port #1 on the modem.
- Step 3: Activate Equipment.
Can I put my Spectrum SIM card in another phone?
If you’re replacing a device on an existing line of service, you can continue to use your Spectrum Mobile SIM in the new device. If you’re upgrading your device from 4G to 5G, you’ll need a new 5G SIM.
Are Spectrum Mobile phones unlocked?
CDMA phones come locked to the Spectrum network automatically. This prevents you from using the device on other carrier networks, even if you own the phone outright. To use your Spectrum phone on another carrier, you’ll need to request an unlock from Spectrum. The unlocking process is free for eligible devices.
How do I restore my Spectrum?
Unplug the power cord from the WiFi router. Wait at least one minute, then reinsert any batteries and reconnect power to the modem. Wait at least two minutes to allow the modem to power up. The modem’s lights should gradually turn on to confirm the device has power and is connected to the internet.