How To Activate a New Opal Card

How To Activate a New Opal Card

What is Opal Card?

Opal is a contactless smartcard fare collection system for public transport services in the greater Sydney area and most other urban areas of New South Wales, Australia. Operation of the Opal system is managed by the New South Wales Government’s transport authority, Transport for NSW.

How To Activate a New Opal Card

  1. Log in to your Opal account.
  2. Locate your Opal card.
  3. Click/tap on the link, check the card number and enter the security number on the back of your card.
  4. If you added money when ordering the card, tap on after 60 minutes and within 60 days to transfer the balance to the card.

Frequently Asked Questions

How do I connect my Opal card?

How to link. Select the ‘Link online’ button. Log in using your username and password. Select ‘Link card’ box next to the Opal card image.

Why isn t my Opal card working?

The Opal reader will display a ‘Card Not Valid’ message with an error number. Below is a list of error numbers and an explanation of what they mean: 87: The card is old and does not have the features to support contactless payments for transport. 88: The card has insufficient funds, or has been reported lost or stolen.

How to load Opal card online?

Top up unregistered Opal cards

  1. Enter your Opal card number and security code.
  2. Select the Top up tab and select One off top up.
  3. Select the top up amount.
  4. Enter and confirm your preferred payment card details and select the Top up button.

Can I use my Opal card through my phone?

The Opal digital card sits in the digital wallet of your mobile device, so you can tap on and tap off with your phone when using public transport. Learn more on how you can register to trial the card.

Can Opal cards expire?

Notice of expiry: You will know when an Opal Card is about to expire as a card expiration message will appear on the reader display when you tap on an Opal Card Reader during the 30 day period prior to Planned Expiry, or, in the case of Unplanned Expiry, such lesser period as we may reasonably need to determine.

How do I connect my Opal to the app?

Connect your Opal.

  1. Open the SmartHQ app and sign in.
  2. Follow the app onscreen instructions to connect your ice maker.
  3. In the SmartHQ app, type in the password found on the label located on the side of the unit.
  4. You will be directed to go to your phone’s WiFi settings and join the GEA network listed on the display.

How much is an Opal card?

Get an Opal card |
There is no charge for an Opal card, however a minimum top up value of $20 for an adult card, or $10 for a child or concession card, applies at retailers or when using top up machines. Top up amounts of $10 for adult and $5 for child or concession are available when topping up online.

How do I check my Opal card balance?

You can also check your balance at a top up machine or an Opal retailer, if you’re a registered user, you can also log in to your account or if unregistered, use your Opal card number.

Is there an Opal app?

Download Opal Travel App

The app is free to download from Apple App Store or Google Play Store. Opal Travel app is supported on iOS operating system 14 and above or Android operating systems 7 and above.

Do I need an Opal card to catch a train?

Sydney and surrounds

To pay your fare, you can use an Opal card or a contactless payment. If needed, Opal single tickets can be purchased at selected stations and stops.