How To Activate a New MTN SIM Card

How To Activate a New MTN SIM Card

What is MTN SIM Card?

E-Sim performs the same functionality as a traditional SIM card, however unlike a physical SIM card it is activated by installing the “E-Sim profile” on an E-Sim enabled device. The offer is available to all subscribers, both Prepaid and Postpaid. Onboarding journey is strictly digital and will be done via myMTN App.

How To Activate a New MTN SIM Card

MTN SIMs need to be activated individually and by inserting the SIM in a handheld device. (SIMs ordered by us are shipped activated by default.) Activate a MTN SIM by dialing *141# until you receive a SMS confirmation message.

Frequently Asked Questions

Can I activate my MTN SIM myself?

Simply dialing an activation code on your phone is the easiest way to activate your MTN sim card. Before you start, make sure that your phone is turned on and that you’ve inserted the sim card properly. The activation code is 1232#, and you should dial it from your phone’s dial pad.

Why is my new MTN SIM not working?

If the SIM is not showing network signal, bring out the SIM from the phone and enter it again or try the SIM in another phone, if the issue persist, it means that the SIM has gotten damaged, you will need to do SIM swap.

How long does it take MTN SIM to activate?

If they are able to independently verify the information, your MTN sim card will be activated within 24 hours of submission.

How much is an MTN SIM card?

New SIM cards cost only UGX 2,000. SIM card swaps are only UGX 1,500 and customers are also required to present a valid police letter that is no older than 21 days. 4G SIM card upgrades or replacements are UGX 1,500 and customers are also required to present their current SIM card.

How do I register my MTN SIM with the app?

Once you download the App, you have to create an Account by providing your: Phone number (note that the number does not necessarily have to be the SIM you are registering), Email addressFirst name and last name and A 4-digit PIN. Log-on using the credentials you created in step 2 to start the registration.

How do I replace my lost MTN SIM card?

I have lost my sim card. Can I request for a sim replacement online?

  1. Enter Phone number.
  2. Select SIM unavailable option.
  3. Select SIM SWAP REQUEST.
  4. Generate Forms.
  5. Enter bio data details.
  6. Proceed to submit your answers.
  7. An SMS will be sent with Ticket Number.

How much does it cost to retrieve MTN SIM 2023?

To request for a welcome back or SIM swap at our office. Finally, visit the nearest MTN office with the filled form and submit for your welcome back request to be processed for you. The welcome back fee is N400 (any additional fee requested must be credited to your line as airtime).

How long does MTN SIM expire?

*Active MTN prepaid SIMs needs a billing event (data, SMS, USSD or call) within the first 30 days after initial activation. After this, the SIM must have a revenue generating event from the SIM (call, SMS or data session) within every 90 days. After 90 days dormancy, the MSISDN may be expired by the network.

How do I claim MTN free data?

Claim your free data.

  1. Check if you’ve got free data. Insert your PayAsYouGo SIM card into a phone.
  2. View your account. Dial *136# to check your balance.
  3. Using your free data. As soon as your free data is loaded, you can start using it.
  4. Get even more!

Why is my MTN SIM not working?

If the SIM is not showing network signal, bring out the SIM from the phone and enter it again or try the SIM in another phone, if the issue persist, it means that the SIM has gotten damaged, you will need to do SIM swap.