How To Activate a New KPLC Token Meter

How To Activate a New KPLC Token Meter

What is KPLC Token Meter?

Prepayment meters are a type of domestic energy meter that requires users to pay for energy before using it. This ‘pay-as-you-go’ energy is used with a smartcard, token or key that can be topped up at a shop or via a smartphone app.

How To Activate a New KPLC Token Meter

  1. Connect your CIU to a wall socket and switch it on. Ensure there is power supply to carry out this process.
  2. Input your meter number and press enter.
  3. Your CIU will display as successful. This means the process was successful and you can proceed with the recharge.

Frequently Asked Questions

How do I activate my KPLC meter for the first time?


  1. 1 Enter KPLC prepaid business number 888880 or 88888.
  2. 2 Enter your 11 digit meter number.
  3. 3 Enter amount between 250 and 35,000.
  4. 4 Enter your M-Pesa pin.
  5. 5Confirm details and submit.
  6. 6 SMS from M-Pesa confirming transaction.
  7. 7 SMS from KPLC with a 20 digit token.

How do I load my electricity token for the first time?

How do I load the pre-payment meter with electricity? When you purchase electricity you will receive a slip, an SMS or an e-mail (depending on the method of purchase). This slip will include the meter number and a 20 digit token. Punch the 20 digit token number into the meter, followed by the enter button.

How do I verify my KPLC meter ownership?

One is via the ‘bill/meter query’ menu while checking the last KPLC token and the other is through column 9.

Why is my new prepaid meter rejecting token?

What should I do? A : First thing you can do is make sure you are entering the correct 20-digit recharge token. If the token is still rejecting, make sure you bought the recharge token for the correct meter number.

How does new prepaid meter work?

A prepaid meter is an electricity meter that allows customers to pay for their electricity usage in advance. Prepaid meters work by allowing customers to load credit onto their meter, which is then used to power their home’s electrical appliances.

Why is my meter on but no electricity?

If you have power at the meter but not in your home, check the breakers. A tripped breaker or blown fuse is often the cause of a full or partial loss of power. Find your main breaker panel. It may be in the garage, basement, closet, or even mounted on the exterior of your home.

How do I reset my KPLC prepaid meter?

Kenya Power on X: “@KimariQ Please press 00 then enter or # to reset the meter to disconnect at 0 units.

What is the code for KPLC tokens?

The KPLC USSD code *977# provides a quick and easy way to buy electricity tokens directly from your mobile phone. Here’s a step-by-step guide on how to use this method: *Dial 977#: Dial the KPLC USSD code *977# on your mobile phone.

How do I know my meter number?

Each meter number has been made very easy to locate as this is often seen above or beneath a bar-code on your meter. You can also find this on the front of your meter, engraved into the meter box or printed on a sticker attached to the meter box.

How does KPLC token meter work?

A customer purchases electricity token and credit units to his meter by typing a given code on the meter’s customer interface unit screen. As the customer uses electricity, his/her credit balance is reduced each day until the units are exhausted prompting the customer to top it up.