How To Activate a New Fido SIM Card

How To Activate a New Fido SIM Card

What is Fido SIM Card?

FIDO (Fast IDentity Online) SIM cards are SIM cards that contain a built-in secure element, which is a chip that stores sensitive information such as biometric data.

How To Activate a New Fido SIM Card

If you have a new SIM card, you can update it in your online account on our website. Otherwise, if you’re looking to activate a new line, you can either do it on, by contacting our customer service or directly in one of our stores!

Frequently Asked Questions

Why is my Fido SIM card not working?

In the majority of cases an error like this can be related to one of two things. It can either be that your SIM card is defective and isn’t being read properly or it can be the device that is defective and isn’t reading the SIM card correctly. If it’s the SIM then the fix is easy as we can just swap it for a new one.

What is the SIM card code for Fido?

The default PIN for the fido sim card is 3436. Let us know if there’s anything else we can help with. If you didn’t change it it might be 3436 (Fido) if it was a phone from fido.

What is my 10 digit Fido number?

The number appears in your confirmation e-mail. The number appears on your Fido Service Agreement. The number was given to you by the customer service representative. If you can’t find your account number, call 611, free of charge, from your Fido, or 1-888-481-3436.

How do I check my Fido account?

Dial *225

  1. Type *225.
  2. Press the Call or Send button.
  3. Your balance and expiry date will be presented on screen.

How do I check my Fido SIM balance?

From your phone dial *225

Your balance and anniversary date will be presented on screen.

What is my Fido username?

If you don’t remember your username click the Forgot your username? link and go to step A. Enter the email address you used for your My Account profile and select Continue. If you don’t remember the email you used, select Use your account information instead, and go to step B.

How much does it cost to activate a Fido SIM card?

The $50 Service Setup Fee is always applicable for new activations or upgrade, as it helps cover the cost associated with activating your device or service on our network.

Is there a Fido app?

The Fido MyAccount app makes it easy to track your data, talk and text usage anytime, anywhere.

Does Fido have 24 hour customer service?

Ask any of our Customer Service people at our Fido stores or kiosks. Call 611, free of charge, from your Fido or 1 888 481-FIDO (3436). Weekdays from 8 a.m. to 9 p.m., weekends from 9 a.m. to 5 p.m.

Is Fido SIM free?

The SIM card and shipping fee are both free. We have got you covered! Once you insert your SIM card upon your arrival in Canada, your plan will begin, and you will be able to avail the services included in your plan. Billing will start after your month of using the service.