How To Activate a New Dexcom G6 Transmitter
What is Dexcom G6 Transmitter?
The Dexcom G6 sends glucose readings to a smart device or the Dexcom receiver every 5 minutes. The Dexcom G6 is approved for patients ages 2 and older. *If your glucose alerts and readings from the G6 do not match symptoms or expectations, use a blood glucose meter to make diabetes treatment decisions.
How To Activate a New Dexcom G6 Transmitter
- Pair automatically: Once your session comes to an end, tap the “pair” button when prompted by the Receiver.
- Pair manually: If the “Pair new transmitter” message does not appear, you must select “Stop Sensor” first, then select Transmitter>Pair New in your settings.
Frequently Asked Questions
Why is my dexcom g6 transmitter not pairing?
Check that your Dexcom transmitter is in the list of paired devices in your phone’s Bluetooth settings. If it isn’t, delete existing transmitter Bluetooth connections from the phone, and then repeat the transmitter pairing process. Restart your phone and reopen the Dexcom app.
How long does it take for a new Dexcom transmitter to connect?
After entering the transmitter SN into the app, attach the transmitter to the sensor pod. Pairing can take up to 30 minutes. When pairing has occurred, you will be able to start your new sensor session.
Why is my Dexcom transmitter not pairing with the pump?
Make sure the pump and transmitter are on the same side of the user’s body and that the pump screen is facing away from their body. If you are having difficulty pairing a Dexcom transmitter with the user’s t:slim X2 insulin pump, try deleting and entering the transmitter ID again.
Can I reuse Dexcom G6 transmitter?
The transmitter battery is good for 3 months. We recommend that you have your next transmitter in hand within 3 months of starting your previous transmitter. If you haven’t received your final 10-day transmitter battery life warning, you can reuse the transmitter for your next session.
Can you reconnect Dexcom transmitter?
Go to the Dexcom app settings, delete then re-enter the transmitter serial number and repeat the transmitter pairing process. Restart the smart device and reopen the Dexcom app. Close all background apps before following this step. Make sure your smart device is charging/charged.
How many times can you reuse a Dexcom transmitter?
Reuse your transmitter
Your transmitter lasts 3 months. Reuse it for multiple sensor sessions. Your G6 tells you when your transmitter will need to be replaced, starting 3 weeks before. If it is your only transmitter, contact Dexcom to order another.
Can I change a Dexcom transmitter without changing the sensor?
I know I’m late in answering, but yes, you can change the transmitter without putting in a new sensor. Dexcom Customer Care talked me thru how to do it the first time. You can just break the “seal” on the sensor base, like you normally do when removing the transmitter from an expired sensor.
Can you set up Dexcom G6 without receiver?
Do I need to use my Dexcom receiver for my Dexcom Continuous Glucose Monitoring (CGM) System to work? You have the flexibility to use only the Dexcom G6 app, only the Dexcom receiver, or both at the same time, depending on your diabetes management preferences.
Why is my Dexcom receiver not reading?
What does the Signal Loss alert mean? This alert tells you when you’re not getting Dexcom G6 readings. Your display device may be too far from your transmitter or there may be something, such as a wall or water, between your transmitter and your display device.
How do I report a failed Dexcom transmitter?
If the issue persists after 3 hours, you’ll see a screen that says, “Sensor Failed” and you should contact our 24/7 Technical Support team by submitting a Product Support Request or calling 1-844-832-1810 (Option 3).