How To Activate a KPLC Token Meter
What is a KPLC Token Meter?
A customer purchases electricity token and credit units to his meter by typing a given code on the meter’s customer interface unit screen. As the customer uses electricity, his/her credit balance is reduced each day until the units are exhausted prompting the customer to top it up.
How To Activate a KPLC Token Meter
- Punch in the first 20 digits and press “enter”.
- Meter will display succeed.
- Then continue with the next 20 digits and press “enter”. The meter will display “succeed”
- After this, you can buy energy.
frequently Asked Questions
How do I activate my prepaid meter?
Here is how to activate a prepaid meter after installation:
- Connect your CIU to a wall socket and switch it on. Ensure there is power supply to carry out this process.
- Input your meter number and press enter.
- Your CIU will display as successful. This means the process was successful and you can proceed with the recharge.
How do I activate my smart meter?
To activate Smart Services, you need to have a smart meter. If you’ve already had a smart meter installed by ESB Networks, call us on 0818 81 21 44 to enable Smart Services.
Why is my meter not accepting token?
Possible Reasons for invalid token. The meter serial number on the token doesn’t match the physical meter number on the meter. The tariff index on the token is not the same as the tariff index programmed into the meter.
How do I unlock my KPLC meter?
To resolve this issue, you should contact the KPLC Customer Care team at the number provided (97771) and explain the situation to them. They will be able to assist you in unblocking the meter number and ensuring that your account is up to date.
How do I pair my KPLC meter with CIU?
How to pair the CIU -PC1 prepaid meter with the Customer User Interface. Input: 5258 + 5th digit to 12th digit of your meter number and press enter. For 01011 meters. 541 meters.
How do I check my token meter?
Dial *977# for easy access to your meter number. Alternatively, you could contact the KPLC prepaid meter customer care. The contact centre numbers for all service-related issues include 95551, 0703070707 or 0732170170. Having this meter number is the first step for a client to load a prepaid token.
How does KPLC token meter work?
A customer purchases electricity token and credit units to his meter by typing a given code on the meter’s customer interface unit screen. As the customer uses electricity, his/her credit balance is reduced each day until the units are exhausted prompting the customer to top it up.
How do I contact KPLC customer care?
Engage with us
- National Contact Centre. 97771 or 0703 070 707 | 0732 170 170.
- USSD & Telephone Number. Dial *977# or +254 203201000.
- Email Us. customercare@kplc.co.ke.
Which number can I use to call KPLC?
Please call our Contact Centre hotline numbers 97771 or 0703070707 or 0732170170 for service-related enquiries.
How do I use my KPLC smart meter?
A customer purchases electricity token and credit units to his meter by typing a given code on the meter’s customer interface unit screen. As the customer uses electricity, his/her credit balance is reduced each day until the units are exhausted prompting the customer to top it up.