How To Activate a KCB Account

How To Activate a KCB Account

What is KCB Account?

KCB Bank Kenya Limited is a financial services provider headquartered in Nairobi, Kenya. It is licensed as a commercial bank, by the Central Bank of Kenya, the national banking regulator. The bank has also been running Agency banking model.

How To Activate a KCB Account

  1. Visit any KCB Bank branch to set up your KCB mobile banking.
  2. You will receive a message to activate your KCB mobile banking on *522#
  3. Dial *522# and enter a 4-digit PIN.
  4. Re-enter the 4-digit PIN.
  5. Accept terms and conditions for KCB mobile banking.
  6. Validate the request and submit for activation.

Frequently Asked Questions

How do I make my KCB account active?

Use the mobile phone number registered on KCB mobile banking and proceed to enter your KCB mobile banking PIN. You will be prompted to give permissions to the App to manage phone calls, proceed to allow. A security activation code will be sent to your number to authorize the activation request.

How do I activate my KCB dormant account?

Here are some steps to reactivate the dormant bank account:

  1. Step 1: Visit the respective bank.
  2. Step 2: Make an application to activate the dormant bank account.
  3. Step 3: The account will be activated on the next business day.

How long does it take for KCB account to be inactive?


Your KCB M-PESA Account will automatically be classified as inactive if you do not initiate any transactions on the account for a continuous period of 12 months.

Can I activate my KCB account online?

Follow the activation prompts on the App by entering your mobile number that is registered for KCB Mobile banking and Mobile banking PIN as required. Enter the code received to complete the activation process. The App is successfully activated, and you can proceed to transact.

Can money be deposited in a dormant KCB account?

14.3 You will not be allowed to transact on an inactive or dormant account but we shall, upon your written (e.g letter/email) request, inform you of the procedure to be followed to activate your inactive/dormant accounts.

How do I activate expired KCB mobile banking?

Visit any KCB Bank branch to set up your KCB mobile banking. Re-enter the 4-digit PIN. Accept terms and conditions for KCB mobile banking.

Can I withdraw money from KCB locked account?

You can deposit money into the fixed savings account from M-PESA or KCB M-PESA. You can withdraw your savings before expiry of the set period. This is however allowed subject to withdrawal of the entire amount locked. Upon early or premature redemption, you will forfeit all interest accrued.

What is the USSD code for KCB?

KCB Mobile banking- Via USSD *522# and via the KCB App. KCB Internet Banking – KCB ATMs.

How can I access KCB without app?

KCB Mobi is accessed through two channels; • USSD Code *522# • KCB APP – Available from Google Play Store or App Store for Android and iOS phones respectively.

How do I contact KCB on Whatsapp?

Talk to us

  1. Contact Centre: +254711087000. +254732187000. +254202287001.
  2. Whatsapp line: +254711087087.
  3. Card Support: +254711087222.